On December 21st and 22nd, Skype experienced a massive global blackout which left millions of users without a way to, well, “Skype” with colleagues and loved ones right before some major holidays.
What happened next is something that will go down in the wireless/global telecom history.
Skype did the most reasonable thing anyone could have imagined…they credited the accounts of paying customers who were left without service. And they did so through a blog post.
If you handle wireless billing and invoices as much as we do, you’d know that each month, there can be an incredible amount of billing errors on behalf of the wireless carrier. What’s more interesting is that if these errors are not caught, you or your organization ends up paying them. Sadly, this is a very typical occurrence.
[Read more…] about How Skype is Changing Wireless Customer Service for the Better